Please read carefully before using our services
By placing an order on this website or when dealing with our customer services team, you are agreeing to the following terms and conditions:
You must be over 18 to place an order for alcoholic products on the LUMINOUSTILT LTD (16368130) website. By placing an order, you confirm that you and the recipient of an alcohol gift are over the age of 18.
All orders received are subject to acceptance by LUMINOUSTILT LTD (16368130) and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
All prices shown are inclusive of VAT at the prevailing rate (currently 20%).
If you wish to change your order, please do so via the My Account area of the website. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address) requested at least 24 hours before the reservation/event. Please note that once orders have been 'assigned to production', no changes can be accepted.
Orders can normally be cancelled up to 48 hours before the intended date. You can cancel your order via the My Account area of the website. Please note that once orders have been 'assigned to production', they cannot be cancelled.
Our website uses a secure checkout system and has passed relevant Internet Security Tests. However, in some cases, bank-related payment failures may occur, preventing us from accepting your order immediately.
We shall have no liability to you for any failure to deliver products/services you have ordered or any delay in doing so or for any damage or defect to Products delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, adverse weather, pandemics, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.
If you have any questions about these Terms, please contact us at:
LUMINOUSTILT LTD (16368130)
98 Wingletye Lane, Hornchurch, England, RM11 3AU
Email: support@luminoustilts.com